As these Gerais Condições are destined, as an order form, the other elements referred to in the same, to regulate the terms and conditions because it will be governed by the Online Loja Service for SkySys, based at Rua Nacional 13, 193 , 4495-204 Navais, Portugal, on the unique registration number and identification number of the collective pessoa nº 509390323, designated doravante SkySYS - Soluções Integradas, Lda.

The Service consists of availability, through the online access to Loja Online that, in addition to providing information related to a set of products and / or services, allows the User, by electronic means, to entrust the disclosed products, We terms and conditions described here.

A product order must be received by Users equal to or greater than 18 (ten) years (individuals eat less than two authorized representatives). The elements and information transmitted by the User will enjoy full legal effects, acknowledging the User's electronic acquisitions, not being able to allege in the absence of assurance for breach of the assumed obligations.

Product and Content Information

SkySys will provide all of you so that the information presented does not contain typographical errors, being that it will be quickly corrected whenever these errors are made. In case you acquire a product that has different characteristics than those presented online, subject or direct to proceed to the resolution of the purchase contract, we will apply the legal terms (direct of free resolution - see point 9).

SkySys will all be able to send two entrusted products to all, but it is possible that, in certain cases and due to causes that are difficult to control for SkySys, such as human errors or incidents in computer systems, it is not possible to make available two products requested by the User . In case of any product not available, it is made to order, you will be notified by e-mail or by phone. At the moment I will be presented with the possibility of canceling the order as a respective refund, if it has already been made or the respective payment.

All information about prices, products, specifications, promotional actions and services may be altered at any time on SkySys.


3.1 All the products and services marketed in Loja Online SkySys are in accordance with Portuguese Law.

3.2 If you have adequate security conditions, SkySys will not be responsible for any damage caused by the User and / or third parties, due to delays, interruptions, errors and suspensions of communications that have originated in factors because of your control, Nomeadamente, quaisquer deficiencies or failures caused by the communication network or communication services provided by third parties, by computer system, by modems, by linking software or eventual computer viruses or by downloading services (“download”) through the services of infected files or Containing viruses or other properties that may be affected by the User's equipment. If for some reason of access error to the Loja Online SkySys website, there is an impossibility of providing service, SkySys will not be responsible for any prejudice.

3.3 As consultations of data and information carried out not within the scope of this Service, they are presumed carried out by the User, declining to SkySys any responsibility for the abusive or fraudulent use of the information obtained.

3.4 SkySys will not be liable for any loss or damage caused by abusive use of the Service that is not directly attributed to it as fraud or gross negligence.

3.5 SkySys is not responsible for any prejudice or damage related to non-compliance or defective performance of the Service, when such is not directly or indirectly imputable as intent or gross negligence, it is not designated responsible for (i) errors, omissions or other relative inaccuracies the information made available through the Serviço; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) non-compliance or defective compliance resulting from compliance with judicial decisions or administrative authorities or (iv) non-compliance or defective compliance that results The occurrence of situations of major force, ou seja, situations of an extraordinary or unforeseeable nature, external to SkySys and that cannot be controlled, such as fires, power cuts, explosions, wars, riots, civil insurrections, governmental decisions, Greves, earthquakes, floods or other natural cataclysms or other situations that do not control the SkySys that impeçam or prejudicem or fulfillment of the obligations assumed.

3.6. SkySys does not guarantee that:

i) o Serviço is provided uninterruptedly, stay safe, see errors or work infinitely;

ii) the quality of any product, service, information or any other material purchased or obtained through the Service, pre-set the expectations of the User in relation to the same year;

iii) Any material obtained in any way through the use of the Service is used by the User's account, this or the User being solely responsible for any damage caused to its system and computer equipment or for any loss of data that results from this operation.

iv) nenhum conselho or informação, want oral or written, obtained by the user of or through the Serviço will create any guarantee that does not express these Condições Gerais.

3.7. O User assures that SkySys cannot be held liable for any damages, including, but not limited to, damages for loss of profits, dice, contents, or other losses (same as the User has previously been advised of the possibility of gives occurrence of damage), resulting in:

i) use or inability to use the Service;

ii) it is difficult to obtain any substitute for benefits / services;

iii) unauthorized access or modification to personal data bases.

Obrigações do Consumidor

4.1. Or user agrees to:

i) Empower correct data and dwellings;

ii) Do not use false identities;

iii) Respect the limits of entrusted imposts.

4.2. Any given case is incorrect or insufficient, and for this reason it is late or impossible to process the order, or eventual non-delivery, to the responsibility of the User, whereas SkySys declines any responsibility. In the event of the consumer violating any of these obligations, SkySys reserves the right to eliminate future purchases, block or access the store, cancel or provide quaisquer other services available simultaneously with SkySys for the same User; And, furthermore, it will not allow or future access by the User to any or all of the services made available by SkySys.

4.3. It is expressly forbidden to use two products and services acquired for commercial purposes, designated for the purposes of reselling bens.

Privacy and Protection of Data Pessoais

5.1. SkySys guarantees the confidentiality of all data provided to Users.

5.2. The personal data identified in the order form as being of obligatory provision are indispensable to the service of SkySys. Upon omission or inaccuracy of two data provided by the User, it is his sole and internal responsibility and may give rise to a refusal of the provision of the SkySys Service.

5.3. The user data will be processed and computerized and intended to be used by SkySys not within the scope of the contractual and / or commercial relationship as the User.

5.4. We are subject to the applicable legislation, and guaranteed to the User, with additional orders, or direct access, certification and updating of two personal data, directly or by request in writing, as well as direct opposition to use two the same for the intended purposes. previous number, I sell for or effect contact the entity responsible for the treatment of two personal data: SkySYS - Soluções Integradas, Lda.

5.5. To the Internet is an open network, for which the User is given, other personal information and all or content hosted, no service to be able to circulate in the network with security conditions, running, inclusive, or access risk and used by third parties not authorized to In effect, SkySys cannot be held responsible for this access and / or use.

Cancellation of orders

6.1 At the request of the User

The User may carry out or cancel his order by requesting SkySys through the telephone number or e-mail referring to the order number, or which will be oil since it has not yet been processed. In addition to your process, SkySys will try to carry out the same delivery, more or the User has the option of not oiling.

For or effect of cancellation or User must indicate the following given to SkySys:

a) Order number

b) NIF with which you entrusted and delivery location

6.2 By decision of SkySys

SkySys reserves the right not to process orders, when verifying any inconsistency given to us by persons presented or observing more conduct on the part of the buyer. SkySys reserves the right not to carry out or process any order or refund, in the event of errors in our values ​​and / or characteristics of two products, when these are due to technical problems or errors caused by SkySys.

Devolussion (Direct of Resolution)

7.1. Or User, not case of being a consumer, can exercise or direct resolution if any compensation is required, not within 14 (fourteen) days from the day the consumer acquires at the physical posse do bem.

To exercise this directive, the User may use the minute indicated below, I must indicate all the identification data, or subscribed service that intends to resolve the subscription data. The communication must be made, by letter, through the return of the acquired item, or by another suitable method and the supply material within the defined timeframe.

The consumer must not expire 14 (fourteen) days from the date of the communication of the resolution to return the goods to SkySys with the current conditions of use.

Minute for free resolution form (if you must submit and return or present the form you want to resolve or contract)

- To [insert here or name, or geographic address and, eventually, or fax number and or professional electronic mail address]:

- Pela present I communicate / we communicate (*) that I resolve / resolve (*) do meu / nosso (*) purchase and sale contract related to or next bem / for the provision of the next service (*) - Requested in (*) / received em (*) -

Nome do (s) consumer (s) - Right of consumer (s) - Assinatura do (s) consumer (s) (only in case of or present form to be notified on paper). (*) Riscar or that does not interest.

The packaging must be completely returned, just as it was delivered and accompanied by all the documentation received, notably the following documents: sale bill and or document that verifies the receipt of the product. The packaging of the indicated documents must be sent free of charge to the following residence:


Rua Nacional 13, 193

4495-204 Navais


If the User chooses other forms of return, the respective costs of shipping costs will be his responsibility.

7.2. The receipt of the return on SkySys will be returned to the User or the value corresponding to the value paid for the order (value of the sale price). If you have used a promotional discount code, this value will not be returned, or a refund will be only for the value actually paid.

7.3. The refund method of the value to be returned depends on the payment method used in the respective order. No case of payments with PayPal credit card, these are credited with respect to accounts. The remaining cases, when the NIB information is provided, or the refund is made to the indicated bank account. Contrary case, or reimbursement is made by check for the residence of faturação. Or reimbursement is made at 14 days after the receipt of the release date and the receipt of the return of the item.

7.4. In the absence of any two components of the item sold or, if any of them are not in an excellent state of preservation, there will be no refund of the price or two postage, being or product newly forwarded to the initial dispatch location.

Defeito de fabrico

8.1. In the case of "manufacturing defect", or it is necessary, when a variety of equipment is detected, which, in principle, does not fall within the scope of the respective guarantee, or the User must return the equipment, together with a copy of the fatura and form " Troca / Devolução do Equipamento ”pre-filled, no maximum term of 30 consecutive days counting from the date of fatigue, for the following residence:


Rua Nacional 13, 193

4495-204 Navais


If the User chooses other forms of return, the respective costs of shipping costs will be his responsibility.

8.2. In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all the components that it contains, in an excellent state of preservation.

8.3. In the absence of any two elements referred to above, or if some two components are not found in an excellent state of preservation, there will be no place for any exchange, being or product sent back to the User.


9.1. All the equipment available at Loja is duly certified by the competent international entities.

9.2. The equipment and accessories have a defined warranty period by the manufacturer, which we grant to us, at least 2 (two) years. This period is considered from the date of the fatura of the equipment and can only be exercised by means of presentation of the guarantee certificate and / or proof of purchase (fatura) properly pre-assembled.

9.3. Are considered for the guarantee conditions of the equipment that have been over-passed or defined period by the manufacturer or appear defects caused by abnormal wear, improper installation, bad weather, electric shocks, negligence or accidents, mau handling, infiltration of humidity / liquids, use of accessories not originais and technical interventions by unauthorized person.

9.4. If the equipment will vary, and is open by the guarantee, or the User will be able to address the same, and the respective proof of purchase and / or guarantee, to a technical assistance center of the brand.

9.5. The accessories covered by the warranty, which break down, must be sent, with the respective proof of purchase and / or warranty, to the following address:


National Street 13, 193

4495-204 Naval


If the User chooses other forms of return, the respective shipping costs will be his responsibility. The User must always request the CTT receipt that proves the order was sent.

9.6. If the equipment breaks down and this failure is not covered by the warranty, the User can go with the same, and respective proof of purchase, to a service center of the brand.

Intellectual property

10.1. The Store is a registered website and the Service provided by the website is the responsibility of SkySys.

10.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

10.3. The User acknowledges that any content contained in the advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by the laws regarding copyright and related rights, the laws relating to industrial property and other property protection laws, therefore any use of such content may only occur under the express authorization of the respective owners.

10.4. The User undertakes to fully respect the rights referred to in the preceding paragraph, namely refraining from practicing any acts that may violate the law or those rights, such as reproduction, commercialization, transmission or placement available to the public of such content or any other unauthorized acts which have as their object the same content.

11. Service Security Conditions

11.1. The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of illegal or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the legislation. applicable to the processing of personal data and advertising communications through automatic calling devices, and must also observe the rules for using the Service, under penalty of SkySys suspending or deactivating the Service under the terms set out in point 14.

11.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network susceptible to use by several users, and as such, subject to computer overloads, so SkySys does not guarantee the provision of the Service without interruption, loss of information or delays.

11.3. SkySys also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or of force majeure (situations of an extraordinary or unpredictable nature, outside SkySys and which cannot be controlled by it).

11.4. In the event of interruption in the provision of the Service due to unforeseen overload of the systems on which it is supported, SkySys undertakes to regularize its operation as soon as possible.

Suspension and deactivation of the Shop Service

12.1. Regardless of any prior or subsequent communication, SkySys may, at any time, and in its sole discretion, discontinue the provision of the Service and part of the Service to one or all Users.

12.2. SkySys further reserves the right to suspend or terminate access to the Service immediately, in the following cases:

a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;

b) When SkySys ceases access to the Store, by giving 15 days prior notice of the termination date.

12.3. The suspension or termination of the Service by SkySys, under the terms of the previous numbers, regardless of the User or third party's right to any compensation or other compensation, and SkySys cannot be held responsible or in any way encumbered, for any consequence resulting from the suspension, cancellation, cancellation of the Service.

12.4. In the situations described above, SkySys will inform the User, previously so that he can, if he wishes, to safeguard the contents of his order viewing area within 3 (three) working days from the sending of the email or making it available information on the main page of the Service.

13. Communications

13.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User's email address, by SMS or telephone contact. .

13.2. The User accepts to receive any and all communication and / or notification related to the Online Store, to the address, contact telephone number and / or email address (“email”) indicated in the ordering process.

At any time, you can request not to receive these communications and / or notifications through the Contact Form or through the option of the option “Do not receive the Newsletter” registered in each Newsletter.

Technical Settings

14.1. Without prejudice to the provisions of the following number, SkySys may change the Service and / or the technical conditions for providing it, as well as the respective rules of use, and must disclose such changes to the User at least 15 (fifteen) days in advance.

14.2. The version at all times in force of these General Conditions and its annexes is available on the website

15. Communications

15.1. Whenever SkySys deems it necessary or convenient to optimize the browsing experience and / or improve connectivity conditions, it can remotely reformulate the network settings.

15.2. Without prejudice to the provisions of the following numbers, and taking into account the innovative nature of the Service and the technological developments to which it may be subject, SkySys may change its technical configurations whenever it proves convenient to adapt it to eventual technological developments.

15.3. SkySys does not, however, guarantee the User to carry out any upgrades or improvements in the Service.

15.4. Some upgrades or new features of the Service may be available only against payment by the User and / or subscription, by the same, of Specific Conditions of use.


16.1. The User can submit any contractual conflicts, to the arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to SkySys of acts and omissions that violate the legal provisions applicable to the acquisition of goods.

16.2. The complaint must be submitted within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in the SkySys information systems, which must decide the complaint and notify the interested party within a maximum period of 30 (thirty) days from the date of receipt.

Applicable law

The Contract is governed by Portuguese law.